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Enabling millions of heroes! Our commitment to your success compels us to constantly improve, innovate and deliver apps that meet your needs today and in the future. This page is designed to make it easier for you to stay up-to-date on the latest product releases and technology advancements from your dedicated ServiceRocket team.

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Surveys for JSM

Measure and improve your ITSM workflow with customizable user satisfaction surveys and customer feedback management tools

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We now provide you with easy tutorials to get started, check out the playlist https://youtu.be/-U_OXylSl1A?feature=shared.

Here’s a teaser on how JSM Survey can help you.

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We continue to work on the following improvements as we focus on better user experience

  • Measure and improve your ITSM workflow with seamless and customizable user satisfaction surveys .Make it easy for your customers to rate your services, using your preferred scale for rating-type questions: 3,5,7 or 10.

  • You can now sort your open questions easily

  • More clarity on the Survey Report section, just look out for the new icon

Page Feedback for Confluence

Empowers authors and content managers to maintain the quality and impact of their content by providing insightful feedback

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Check out our new explainer video, within a few minutes you’ll find out how powerful our app can be for you.

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List of ServiceRocket products acquired by Appfire (Where is the page I am looking for?)

On January 11th, 2023 Appfire announced the acquisition of 20+ apps from ServiceRocket. You can find more details here on Appfire’s news page. We continue to work closely with Appfire to transition all our products, this includes moving them to their new Appfire documentation home. For your quick reference, here are the products impacted. For more info contact Appfire customer support.

  • Connector for Salesforce & Jira (Cloud, Server, DC)  

  • Composition Tabs for Confluence (Cloud, Server, DC)  

  • Google Calendar for Confluence (Server)  

  • Visibility for Confluence (Cloud, Server, DC)  

  • Scaffolding Forms & Templates for Confluence (Cloud, Server, DC)  

  • Linking for Confluence (Cloud, Server, DC)  

  • Reporting for Confluence (Cloud, Server, DC)  

  • Redirection for Confluence (Cloud, Server)  

  • Page Approval for Confluence (Cloud, Server, DC)  

  • Tracking Access for Confluence (Server)  

  • Classic Connector for Salesforce & Jira (Server, DC)  

  • Connector for Salesforce & Confluence Cloud (Cloud)  

  • Connector for Google Drive & Confluence (Server, DC)  

  • Contact Views for Salesforce & JSM (Cloud)  

  • Connector for Salesforce & Confluence Server and Data Center (Server, DC)  

  • Google Data Studio for Jira (PREVIEW) (Cloud)  

  • Pathways Lite for Confluence (Server)  

  • Pathways Pro for Confluence (Server)  

  • Connector for Workplace and Jira (Cloud)  

  • Publisher for Confluence Cloud to Salesforce (Cloud)  

  • Security & Encryption for Confluence (Cloud, Server, DC) 
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    List of ServiceRocket products acquired by Appfire (Where is the page I am looking for?)
    List of ServiceRocket products acquired by Appfire (Where is the page I am looking for?)

    Thank you for your ongoing support. Should you need to get in touch with us for any reason, feel free to reach out to our exceptional support teams without hesitation.