Reference docs

These comprehensive guides document all features intended for regular users of Support Dashboards Reports for JSM. Here for the first time? Read the quick start guides.

• User guide
  • Quick start
  • Adding reports to a dashboard
    • Agent workload report
    • Load analysis report
    • SLA success rate report
    • SLA report
    • SLA breaching report
  • Viewing a list of issues from a report